Frequently Asked Questions
Where are your treats produced?
Pocket Pony is manufactured in Monroe, WA in a small, family run bakery. We source all our organic ingredients in the US and we do not import anything from overseas. We have excellent systems in place to monitor quality in every aspect of our process.
Is your product safe?
We assure you our product is free of pesticides, chemicals and non-edible substances. Our team pays extensive attention to safety because we care about your horses and pets and have experience in safety precautions due to our start in the dog treat business.
What do you put in your treats?
All HUMAN GRADE ingredients from human food supply chain distributors. Our suppliers are shocked when they see we are using such high grade ingredients in a pet product. We love it! All our ingredients are USDA certified organic.
What about Gift/ Special Ordering?
When ordering a large quantity of gifts for several different horses, we are happy to make it simple for you! Just email us and we’ll ask all the necessary questions.
If you have ANY questions while ordering, please don’t hesitate to give one of our friendly staff members a call between the hours of 8:30am-4:30pm PST, Mon-Fri. If you do get the voice mail, please a message and someone will get back to you right away. We are sometimes unable to hear the phone in the noisy bakery.
When do orders ship?
Orders placed online or by phone for in stock items M-TH leave our bakery within 72 hours. Orders placed on Friday, during the weekend or on a holiday are processed the next business day. Please e-mail for your tracking numbers!